Poor customer service and arrogance all rolled up into one

I was strolling along Lexington Avenue the other day when it occurred to me that nothing could top off my leisurely walk in the city better than a delicious cobb salad at Swifty's. For those of you not familar with this Upper East Side staple, it is known as one of the Page 6 hot seat restaurants frequented by such designers as Ralph Lauren and Carolina Herrera.

I was on the run and opted for take-out. I paid for my lunch at the bar and noticed that the owner took it upon himself to give my change to the bartender. I quickly placed my hand out as if to say, "I want my change back." My change was returned with attitude.

What happened to customer service? What type of arrogance allows for a restaurant owner to treat its customers in this way? Remember: It is up to us, the customer to speak up and not tolerate this type of treatment. It is wrong and must be stopped. If you don't patronize establishments like this, then they lose business and must eventually change their attitude in order to stay in business.